OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 91 comments received in the last 90 days.
02 June 2025
Helpful and knowledgeable
25 April 2025
Quick to answer questions, nothing was too much trouble. The car I have now is a big change from my previous vehicle but Chris spent a significant amount of time going through the features with me on delivery of the car
02 April 2025
I was in a rush which probably didn't help but would be good to have an expedited process for those who have popped out from work and perhaps have less time on their hands
02 April 2025
The sales representative, Chris Read was professional and courteous and he was informative and provided us with unbiased suggestions when we were unsure on certain situations. His dedication really made a difference.
01 April 2025
Lee is very professional and easy to deal with
31 March 2025
From the moment you arrive, where you are welcomed by Tracy at reception, you are treated as a respected individual by all who you meet. The staff show an interest in you and get to know you. On every visit they make you feel important.
26 March 2025
Felt like a fair deal, buying and handover process handled well. Managed to use their network to source the right car in a reasonable time.
23 March 2025
Felt like a valued customer.
21 March 2025
All of the staff are excellent -- particularly 10 out of 10 for Nick Irish (Sales Executive) and Tracy (Reception) -- but car parking at the showrooms is a disaster and telephone communications can be difficult at times.
03 June 2025
The service by the whole team
01 June 2025
See above
28 May 2025
Professional and courteous
27 May 2025
good service from booking to completion of work on the day
27 May 2025
MOT completed on time . Kept informed all the time
25 May 2025
Managed to get a quick rebook after not being able to attend previous booking due to work commitments. Neil was awesome as usual ! Also spoilt rotten with loaner for the day! ????
25 May 2025
Would have been 5 stars but took slightly longer than expected
24 May 2025
I was able to secure when I needed it.
24 May 2025
VG
22 May 2025
Went completely as promised
04 June 2025
Chris was very proactive in the whole process and the lengths gone to, in order to make us feel at ease with all the new tech before we drove away in our new car was great.